FMC Releases Notice Implementing Upgraded SERVCON System
IMPLEMENTATION OF UPGRADED SERVCON SYSTEM
Effective February 1, 2006, a new upgraded SERVCON system will be fully implemented for all filers of service contracts and NVOCC Service Arrangements (“NSAs”). There have been major performance enhancements made to the system such as the following:
• Screen display cleanups
• Faster retrieval
• More reliable architecture
The new SERVCON has the same look as the current system with the exception of a small change regarding the menu selection screens. Filers will be able to view only menu selections which they need to access, e.g., File Contracts, View Contents of Personal Directory Before Uploading, or File Corrected Transmission/Copy, etc. Filers will no longer be able to see other menu items such as Management, Search, or View Flagged Contracts, for selection.
Filers will continue to access SERVCON via the Commission’s website, www.fmc.gov, and logon to the system as usual. New passwords are being issued and sent by certified mail to all filers for access to the new system, but all user names remain the same.
If you have any technical questions, or will be using an automated program interface for batch filing in the new SERVCON system, please contact the Office of Information Technology (“OIT”) staff by telephone at (202) 523-0854, or via e-mail at OIT-Helpdesk@fmc.gov. If you have general questions regarding service contracts or NSAs, please contact the Office of Service Contracts and Tariffs (OSCT) staff by telephone at (202) 523-5856.
We hope the new system offers a better tool to serve you.