Update - CARNIVAL TRIUMPH Passenger Compensation Program
February 22, 2013
Carnival Cruise Lines has provided the Commission with an update regarding its Company Sponsored Passenger Compensation Program. The company and the FMC are working to address consumer questions and concerns stemming from the recent engine room fire aboard the P/V CARNIVAL TRIUMPH. As reported earlier, several future cruises aboard the vessel have been cancelled.
Carnival Cruise Line’s Vice President of Guest Services and Support, Vicky Rey, today informed Commission staff that Carnival Cruise Lines instituted a "Welcome Home" call initiative this week where the company is reaching out to passengers to ensure that their needs and concerns are addressed.
In a written communication to Commission staff Ms. Rey stated "we wanted to make sure they had arrived home safely and give them an opportunity to ask us any questions on pending business they may still have with us." Ms. Rey also indicated that while Carnival has been able to contact many of its affected customers, the company has not been able to reach all affected passengers of the February 7, 2013 voyage.
Passengers that have questions or concerns may contact Carnival at 800-929-6400. Passengers also have the option of sending any inquiries or receipts for reimbursement, i.e., transportation costs, etc., to email@example.com.
In addition, Carnival has confirmed that it has begun the process of issuing $500 refund checks to affected passengers. Ms. Rey stated that "approximately 50% of the $500 refund checks will be mailed by this afternoon. Our goal is to mail the balance by the end of business on Monday [February 25]."
Previous notices sent out by the Federal Maritime Commission can be viewed at the below links:
Company Sponsored Compensation Program: http://www.fmc.gov/carnival-triumph-passenger-compensation-program/
Notice on Cancelled Cruises: http://www.fmc.gov/carnival-triumph-cancellations/
Consumers may also direct concerns or inquiries to the Commission’s Office of Consumer Affairs & Dispute Resolution Services at 202-523-5807 or firstname.lastname@example.org.