Federal Maritime Commission
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Consumer Affairs & Dispute Resolution Services

Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real time using the Office of Consumer Affairs & Dispute Resolution Services’ (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:

Parties Requesting CADRS Services

  • Shippers
  • NVOCCs and ocean freight forwarders
  • VOCCs
  • Cruise Operators and passengers
  • Truckers
  • Marine terminal operators (including port authorities)

For Dispute Resolution Services

Dispute Resolution Service Request - Cargo (FMC-33)

Dispute Resolution Service Request - Cruise (FMC-32)

Request a Speaker

To request a CADRS staff member to speak at your next function please contact CADRS.

Contact Information

Phone: 202-523-5807

Toll Free (US only): 866-448-9586

Fax: 202-275-0059

E-mail: complaints@fmc.gov


Rebecca A. Fenneman

Rebecca A. Fenneman addressing the National Customs Brokers & Forwarders Association of America, Annual Conference, Palm Desert, CA, May, 2018.

Chairman's Statement on 2014 Mediation Week