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Household Goods Shipper Resources

What is a Household Goods (HHG) Move?

Relocating overseas or returning to the U.S. due to a job opportunity or other personal life change may require overseas shipping services for your household goods or other personal property. A household goods move involves individual consumers sending their own household goods or personal property overseas from the U.S. for relocation or return to the U.S. from abroad. It also can involve shipping goods to relatives or associates overseas.

Finding and working with a reputable Household Goods (HHG) Mover, a licensed and registered company responsible for receiving, packing, and properly arranging for overseas transportation of your property is an important first step in your international move.

Moving Process

  1. Locate an International Moving Company (IMC) to facilitate your move
  2. A local Trucking Company (subcontracted by the IMC) provides pick up and delivery to its warehouse
  3. Your household goods are warehoused and consolidated into a container
  4. The container (with your household goods inside) is delivered to a port by truck
  5. A Marine Terminal Operator receives and loads your cargo onto a ship
  6. A Vessel Operator provides ocean transportation of your HHGs on its ship
  7. Another Marine Terminal Operator receives and unloads the container (with your household goods inside) at the destination port
  8. A destination agent receives your cargo, provides cusoms clearance, and arranges for delivery to you

Planning Your Move

Moving Tips

Related News

Aug 23, 2013
Consumer Alert – Commission Revokes FMC License Of Transporte Medrano, Inc. D/B/A Medrano Express
On July 25, 2013, the Federal Maritime Commission (FMC) revoked Transporte Medrano, Inc. d/b/a Medrano Express’ (Medrano Express) ocean transportation intermediary license. Medrano Express is no longer authorized to provide ocean transportation services. Consumers and businesses should not tender cargo to Medrano Express or its agents for the international shipment of goods.
Read More
 
Aug 23, 2013
Alerta Al Consumidor - La Comisión Revoca La Fmc Licencia De Transporte Medrano, Inc. D/B/A Medrano Express
El 25 de julio de 2013, la Comisión Federal Marítima (FMC) revocó Transporte Medrano, Inc. d/b/a Medrano Express (Medrano Express) licencia de intermediario de transporte marítimo. Medrano Express ya no tiene autorización para prestar servicios de transporte marítimo. Los consumidores y las empresas no deben licitar carga a Medrano Express o sus agentes para el transporte internacional de mercancías.​
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May 24, 2013
Consumer Alert – Tam Tam, Inc. and T-Square Inc.
Reports received that an unlicensed Ocean Transportation Intermediary (OTI) has been operating under the names of Tam Tam, Inc. and T-Square Inc.
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Jan 07, 2013
Consumer Alert- False Information Provided By Unlicensed Companies
FMC recently received reports of unlicensed international moving companies misrepresenting their Commission license status on websites and advertisements. In several instances, unlicensed companies have posted the Commission’s seal on their websites or have listed the organization number of a licensed company with a similar name to the unlicensed company to lure unsuspecting consumers.
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Jun 19, 2012
Ipanema Moving Consumer Alert
The Commission has received a growing number of complaints regarding Ipanema Moving, an unlicensed company purportedly shipping household goods to Brazil.
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Jun 19, 2012
Unity Van Lines, Inc. Consumer Alert
The Commission has received a growing number of complaints regarding Unity Van Lines, Inc., FMC license number 021706, registered to operate in Carlstadt, NJ.
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Jun 19, 2012
Echo Trans World, Inc. Consumer Alert
The Commission has received a growing number of complaints regarding Echo Trans World, Inc., FMC license number 019522, registered to operate in New York, NY.
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Jun 07, 2012
Brazil Shipments Consumer Alert
The Commission’s Office of Consumer Affairs and Dispute Resolution Services (CADRS) has recently received an increased number of inquiries and consumer complaints involving unlicensed ocean transportation intermediaries hired to ship household goods and personal effects to Brazil. Such complaints include, but are not limited to: failure to deliver goods after payment is made by the consumer
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Mar 15, 2012
FMCSA and FMC Work Together to Protect Consumers Moving Household Goods
The U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) and the Federal Maritime Commission (FMC) have agreed to cooperate in providing enhanced protection and assistance for consumers who move their household goods. The agreement leverages the efforts of FMCSA, which regulates interstate household goods moves, and the FMC, which regulates overseas household goods moves by water.
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Mar 14, 2012
West Africa and Nigeria Shipments Consumer Alert
The Commission’s Office of Consumer Affairs and Dispute Resolution Services (CADRS) has recently received an increased number of inquiries and consumer complaints involving unlicensed ocean transportation intermediaries (OTIs) hired to ship household goods and automobiles to West Africa and Nigeria.​
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Contact Information

Consumer Affairs and Dispute Resolution Services
Phone: 202-523-5807
Fax: 202-275-0059
E-mail: complaints@fmc.gov

Protect Your Move (FMCSA)

Rail Customer and Public Assistance (STB)

Know Before You Go (CBP)

Research Moving Company (Move Rescue)