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FMCSA and FMC Work Together to Protect Consumers Moving Household Goods

March 15, 2012

NR 12-07

The U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) and the Federal Maritime Commission (FMC) have agreed to cooperate in providing enhanced protection and assistance for consumers who move their household goods. The agreement leverages the efforts of FMCSA, which regulates interstate household goods moves, and the FMC, which regulates overseas household goods moves by water.

Under the Memorandum of Understanding (MOU) signed by FMCSA Administrator Anne S. Ferro and FMC Chairman Richard A. Lidinsky, Jr., the agencies will:

  • share electronic information to help identify and address moving industry problems
  • refer cases, conduct joint investigations, and conduct joint training to enhance enforcement
  • work together on coordinated education and outreach efforts for consumers
  • enhance consumer assistance by referring disputes involving international shipments to the FMC’s Office of Consumer Affairs & Dispute Resolution Services

The agreement follows through on a recommendation by FMC Commissioner Michael A. Khouri, who led a fact-finding investigation into issues consumers face when shipping their household goods overseas. Commissioner Khouri stated: "I am very pleased that the Commission acted so quickly to implement the fact-finding team’s recommendation to enhance cooperative efforts with sister federal agencies. This MOU with FMCSA is an important step in enhancing protection for shippers of household goods."

FMC and FMCSA Signing MOU

 

FMCSA Administrator Ferro and FMC Chairman Lidinsky with senior staff

FMC Chairman Lidinsky stated: "Moving’s tough enough even when you don’t have to worry about the mover. Together, our agencies are working to make it as simple as possible to find information about reputable household goods movers and get assistance when problems arise. We’re also working together on a seamless enforcement net to catch those bad apples who violate our statutes and regulations. I want to thank Administrator Ferro, Commissioner Khouri, and the staffs of both our agencies for their great work on behalf of the moving public."

The Federal Motor Carrier Safety Administration’s (FMCSA’s) primary mission is to prevent commercial motor vehicle-related fatalities and injuries. FMCSA also regulates interstate household goods movers and requires them to register with the agency. FMCSA has developed a website, www.protectyourmove.gov, to assist consumers moving across State lines.

The Federal Maritime Commission (FMC) is the independent federal agency responsible for regulating the nation’s international ocean transportation for the benefit of exporters, importers, and the American consumer. The FMC’s mission is to foster a fair, efficient, and reliable international ocean transportation system while protecting the public from unfair and deceptive practices.