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Carnival Cruise Line Alert – Passenger Vessel CARNIVAL TRIUMPH Company Sponsored Passenger Compensation Program

February 20, 2013

Carnival Cruise Lines recently notified the Commission that it intends to compensate passengers who were onboard the CARNIVAL TRIUMPH when a fire occurred in the vessel’s engine room earlier this month.

The Commission has been in regular contact with Carnival, including President and CEO Gerry Cahill, regarding consumer related matters and the passengers aboard the vessel. In a letter penned last week by Mr. Cahill that he subsequently provided to the Commission, Mr. Cahill states:

"I want to take this opportunity to personally extend our most sincere apologies for the fire that occurred earlier in the week. I recognize the journey back has been longer than anyone anticipated at the beginning of the week and I am deeply sorry for what you have had to endure these past few days."

Accordingly, Mr. Cahill informed the Commission that Carnival will provide all passengers who were onboard the February 7, 2013 cruise with the following:

  • Full refund for the cruise;
  • Refund of all on board Sign & Sail account charges (excluding gift shop, art auction, and casino charges);
  • Transportation home;
  • Reimbursement of parking costs;
  • Option for hotel accommodations en route;
  • Future credit for a later cruise;
  • $500 compensation; and
  • Reimbursement of travel expenses to and from the original scheduled cruise

Questions or concerns may be directed to the Federal Maritime Commission’s Office of Consumer Affairs & Dispute Resolution Services at 202-523-5807 or complaints@fmc.gov.