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Consumer Affairs & Dispute Resolution Services

Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real time using the Office of Consumer Affairs & Dispute Resolution Services’s (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:

Parties Requesting CADRS Services

  • Shippers
  • NVOCCs and ocean freight forwarders
  • VOCCs
  • Cruise Operators and passengers
  • Truckers
  • Marine terminal operators (including port authorities)

Consultation and Outreach

CADRS offers presentations and training sessions on the use of negotiation and ADR to resolve commercial ocean shipping disputes and ocean shipping regulation as well as other and commercial matters. For more information on requesting CADRS consultation or training, please contact CADRS.


Contact Information

Phone: 202-523-5807

Toll Free (US only): 866-448-9586

Fax: 202-275-0059



Rebecca A. Fenneman

Deputy Director

Jennifer M. Gartlan

Deputy Director Jennifer Gartlan addressing the International Association of Movers’ annual meeting, October 10, 2014.

Chairman's Statement on 2014 Mediation Week